Privacy Policy

Effective date: 6 August 2026

Freeshop ("we", "us") operates the Freeshop online marketplace. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to all three of our products:

the Freeshop website at https://freeshopbd.com
the Freeshop app for customers (Android and iOS)
the Freeshop Seller app for approved sellers (Android and iOS)

By creating an account or using any of these, you agree to the practices described here. Sections marked Customer app or Seller app apply only to that app.

1. Information We Collect

1.1 Customer app and website

Name, email address and phone number
Date of birth and gender, given during registration
Delivery addresses that you enter or select
User ID / account ID and profile photo, if uploaded
Order, cart, wishlist and return history
Product reviews, questions and chat messages with sellers
Wallet, coupon and reward point balances
If you join the affiliate programme: referral earnings, withdrawal requests and the payment method you choose for a withdrawal
Files or images you attach to a return, a replacement, a review or a support message

1.2 Seller app

Seller name, shop name, email address and phone number
User ID / seller account ID, profile photo and shop banner, if uploaded
Product, inventory and pricing data you publish
Order, customer and delivery information handled by your shop
Sales, expense, journal and other accounting records
Bank account or mobile financial service details used for payouts
Chat messages with customers

1.3 Sign-in with Google or Facebook (customer app and website)

If you choose to sign in with Google or Facebook instead of an email address and password, that provider sends us your name, email address, profile photo and the account identifier they issue for you. We use it only to create or match your Freeshop BD account. We never receive your Google or Facebook password, and we do not post anything to those accounts. The seller app signs in with a phone number or email address only.

1.4 Technical data

Device and technical data such as IP address, device model, operating system, app version and error logs, in both apps and on the website
A push notification token, in the customer app only, so we can send order and service alerts. The seller app does not use push notifications.
On the website only: cookies and similar technologies used for sign-in, cart, analytics and advertising measurement. Neither app contains advertising or analytics trackers, and neither app tracks you across other companies' apps or websites.

Card numbers and mobile financial service PINs are never collected or stored by us. Payments are completed by our payment providers on their own systems.

2. How We Use Information

We use the information above to create and authenticate your account, operate the marketplace, process and deliver orders, provide customer and seller support, calculate wallet balances, coupons, reward points and seller payouts, send service and order notifications, detect fraud and abuse, meet our legal, tax and accounting obligations, troubleshoot problems and improve our products.

3. Sharing of Information

We do not sell or rent personal information. We share it only as needed to run the service:

with the buyer or the seller of an order you are part of
with delivery partners, to fulfil an order
with payment and mobile financial service providers, to process a payment or a payout
with the hosting and messaging providers that operate the platform on our behalf, and with Firebase Cloud Messaging, which delivers push notifications to the customer app
with Google or Facebook, if you sign in with one of them — the exchange is limited to verifying that sign-in
on the website only, with the analytics and advertising measurement services configured for freeshopbd.com
with authorities, regulators or courts where we are required to do so by law

Service providers may use the data only to perform the service they provide to us.

4. App Permissions

Both apps require internet access to connect to Freeshop BD services. Every other permission is optional and is requested only at the moment the related feature is used; declining it does not block the rest of the app.

Customer app — notification permission, for order and service updates. To attach a file to a return, replacement, review or chat message, the app opens your device's own file picker and receives only the file you select. The customer app does not use the camera and does not request location access.
Seller app — camera and photo library access, to upload product images, shop banners and other shop media; Bluetooth or nearby-device access, to find and connect supported thermal receipt printers. On Android, the printer library also declares the location permission that the operating system requires before an app may scan for nearby Bluetooth devices. We use it for nothing else: the seller app never reads, stores or shares your location. The seller app does not send push notifications and does not ask for notification permission.

5. Data Security

We apply reasonable technical and organisational measures to protect user data. Production traffic uses HTTPS, and access to administrative data is limited to authorised staff. No digital platform can be completely secure, so we cannot guarantee absolute protection against unauthorised access.

6. Data Retention

We keep account, order, payment and accounting records for as long as needed to provide the service and to meet legal, tax and dispute-resolution requirements. Data that is no longer needed for those purposes is deleted or anonymised.

7. Account and Data Deletion

You may request deletion of your account and of the personal data that is eligible for deletion at any time:

from inside the app — Account › Delete Account in the customer app, or Menu › Legal › Delete Account in the seller app
using the form at https://freeshopbd.com/account-deletion, which works without installing the app
or by writing to [email protected] from the email address registered on the account

A request made inside the app takes effect immediately: you are signed out and the account is locked while we work on it, because signing in already proved the account is yours. A request made on the web form or by email is confirmed first — we reply to the registered address. That form is open to anyone who can type an email address into it, so we will not close an account on the strength of it alone.

We complete the deletion within 30 days. Your profile, addresses, wishlist, cart, reviews and chat messages are erased, together with your name, date of birth, profile photo, email address and phone number. Completed order, invoice, payout, tax and accounting records must be retained for the period required by law and are kept in a restricted form that is no longer linked to an active account. If you change your mind before we finish, contact [email protected].

8. Children

Our products are not directed at children under 13 and are intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it.

9. Your Rights

You can view and correct your profile details, addresses and shop information from your account settings in the app or on the website. You can turn off customer app notifications at any time from your device settings. For anything else — a copy of your data, a correction we cannot make for you, or deletion — contact us at [email protected].

10. Third-Party Links and Services

Our website and apps may link to third-party sites and use third-party payment, delivery, messaging and analytics services. We are not responsible for the privacy practices or the content of external sites, and we encourage you to review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy. The revised version is posted on this page with a new effective date, and material changes are announced in the apps or by email. Continued use after an update means you accept the revised policy.